How do I speak with a teller?
Simply touch the screen to work with one of our tellers directly. Our tellers are available Monday through Friday from 7:30am – 6:00pm, and Saturday from 9:00am – 1:00pm. If you are unable to connect with a teller during those timeframes and need to speak with us, please call or text us at (800) 721-2242 or (406) 727-2210.
If you don’t need to speak to a teller, you can just insert your ATM or debit card to conduct your transaction.
My card is lost or stolen. What do I do?
If your Montana CU credit or debit card is lost or stolen, you can turn the card off in our mobile app. In the MCU app, you can go into card controls and close the card. You can also contact us about a replacement card in the app, or through the Contact Us option below.
This machine kept my card during my transaction. What do I do?
If your Montana CU card was not returned during your transaction on this terminal, please contact us either through your mobile app, or through the Contact Us option below. Then, please go into your Montana CU mobile app, click on Card Controls, and turn your card off for additional security.
If the card that is captured is not a Montana CU card, please contact your issuing financial institution.
If your transaction was not completed, please contact us. We will research and get back to you within 3 business hours.
My check/cash jammed in the machine while trying to do a deposit. What do I do?
Please contact us at your earliest convenience, either by phone (call or text) at (800) 721-2242 or (406) 727-2210, through the mobile app, or through the Contact Us option below.
Montana Credit Union Routing Number: 292977336
Monday – Thursday: 9:00am – 5:00pm
Friday: 8:30am – 5:30pm
Contact us info:
Text (406) 727-2210
Call (406) 727-2210 or 1 (800) 721-2442
Email supportcen[email protected] or log into digital banking and send a message
Have a question or a comment? We’d love to hear from you.
For general questions, you can call or text us at (406) 727-2210.
Our mailing address is:
Montana Credit Union
PO Box 5027
Great Falls, MT 59403
Note that we are unable to process address or account changes through our website. Please contact us at (406) 727-2210 or 1-800-721-2242 to make these changes, or log in to your cu@home online banking account to change your address online.
Lost or Stolen Card
If your Mastercard® credit card, debit card or ATM card is lost or stolen, please contact us immediately by calling us at (406) 727-2210. After business hours, please call 1-888-297-3416.
Please use the convenient form below for general questions or comments. We promise to get back to you within 24 business hours.
Note: do not send sensitive information through our contact form or via email, since these modes of communication are not entirely secure.