Careers

Fraud Specialist: We are adding a fraud specialist to our risk and compliance team. This role will be responsible for detecting, investigating, and mitigating fraudulent activity across various financial platforms and systems. This person will monitor transactions, accounts, and documentation to identify suspicious activity and protect our members and the credit union from financial loss.

The Fraud Specialist embodies our MCU core values by using innovation to analyze fraud trends and employ prevention tools, demonstrating dedication to member safety, promoting empowerment through fraud education, and approaching each investigation with authenticity and integrity. The role requires discretion, technical proficiency, and the ability to communicate professionally and empathetically with a variety of people.
Exceptional attention to detail, strong analytical and investigative skills, and proficiency in interpreting financial data, transaction reports, and fraud alerts are required. A high level of discretion is required when handling sensitive information, as are intuitive communication skills and the ability to explain complex issues with clarity, empathy, and professionalism. This person must be able to work collaboratively across internal credit union departments, as well as with external partners such as law enforcement, and have a solid understanding of fraud schemes, scam tactics, and preventive strategies.

A high school diploma or equivalent is required; additional education in criminal justice, finance, or a related field will be preferred. Two to three years experience in fraud prevention, financial investigations, or a related field will be preferred. Familiarity with systems such as Verafin, Symitar, True Checks, Advanced Fraud Solutions, Access Softek, and Excel will be strongly preferred; an understanding of BSA/AML regulations will be a plus.

Member Service Representative: Montana Credit Union currently has an opening for a Member Service Representative. The ideal candidate will have a strong commitment to providing exceptional member service and will display a positive and professional attitude. We are looking for someone who takes personal initiative, is a team player and who will embrace the Credit Union’s philosophy. The MSR serves as a liaison between our members and the credit union. They greet and welcome members and visitors in a professional manner and provide prompt, efficient and accurate service in the processing of member transactions.

Job responsibilities include but are not limited to: responding to members’ requests, problems and complaints, and/or directing them to the appropriate team member for specific information and assistance, providing in-person and by-telephone both general and specific information concerning credit union products, services and policies, opening new accounts and servicing existing accounts, handling requests from members for transfers of shares to loan payments, share withdrawals, check requests, share certificate transactions, line of credit advances, and any other requests received from members, assisting with plastic card re-issue and disputes, closing accounts, setting up IRA’s, assisting members in balancing their accounts, and researching accounts for deposit, withdrawal, and loan payment discrepancies. MSR’s also promote credit union products and services based on member’s needs. If you have great attention to detail, are able to multi-task efficiently in a busy work environment, have outstanding interpersonal skills, and are able to work both independently and as part of a team, this could be the job for you!

Member Relations Guide:  The Member Relations Guide is the first person you meet when coming to Montana Credit Union! The Guide is responsible for greeting and assisting members and/or vendors and acting as a liaison to ensure that their branch experience is positive, memorable, and that expectations are exceeded. The ideal candidate will be a career-minded individual with exceptional customer service skills, who will display a cooperative, positive and professional attitude at all times. We are looking for someone who is highly efficient and organized, and able to manage multiple tasks and responsibilities in a busy environment. Two years customer service experience will be preferred.

Personal Video Teller (PVT): Looking for a rewarding and stable career? We are looking for a full-time Teller/Personal Video Teller (PVT) to join our team. PVTs are responsible for serving members via our Personal Teller Machines as well as on the teller line (both lobby and drive up). This is a full-time position that includes rotating shifts to include opening, closing, and Saturdays.

Benefits: Montana Credit Union offers a competitive benefit package including health insurance, life and AD&D insurance, 401(k), generous paid time off, holidays, health savings or flex plans, voluntary insurance products. We are a leading employer in Great Falls, offering the best in financial products and services.