Careers

The ideal candidate will have a strong commitment to providing exceptional customer service and will display a positive and professional attitude. We are looking for someone who takes personal initiative, is a team player, and will embrace the Credit Union’s Philosophy (see “Vision Statement” and “Statement of Values” on Montana Credit Union’s homepage). Our Personal Video Tellers are responsible for processing a variety of financial transactions, including: check cashing, withdrawals, deposits, credit card and loan payments, and balancing of a cash drawer. Attention to detail, including verbal and written instructions, strict confidentiality, compliance with Credit Union regulations, and the ability to navigate multiple computer systems are required for this position.

If you have great attention to detail, are able to multi-task efficiently in a busy work environment, have outstanding interpersonal skills, and are able to work both independently and as part of a team, this could be the job for you!

Member Service Representative: Montana Credit Union currently has an opening for a Member Service Representative. The ideal candidate will have a strong commitment to providing exceptional member service and will display a positive and professional attitude. We are looking for someone who takes personal initiative, is a team player and who will embrace the Credit Union’s philosophy. The MSR serves as a liaison between our members and the credit union. They greet and welcome members and visitors in a professional manner and provide prompt, efficient and accurate service in the processing of member transactions.

Job responsibilities include but are not limited to: responding to members’ requests, problems and complaints, and/or directing them to the appropriate team member for specific information and assistance, providing in-person and by-telephone both general and specific information concerning credit union products, services and policies, opening new accounts and servicing existing accounts, handling requests from members for transfers of shares to loan payments, share withdrawals, check requests, share certificate transactions, line of credit advances, and any other requests received from members, assisting with plastic card re-issue and disputes, closing accounts, setting up IRA’s, assisting members in balancing their accounts, and researching accounts for deposit, withdrawal, and loan payment discrepancies. MSR’s also promote credit union products and services based on member’s needs. If you have great attention to detail, are able to multi-task efficiently in a busy work environment, have outstanding interpersonal skills, and are able to work both independently and as part of a team, this could be the job for you!

Loan and Member Service Supervisor:  We are seeking a leadership-minded individual to guide our loan and member services staff! The Loan and Member Service Supervisor is responsible for leading, supervising, coaching, mentoring, and developing a team of loan officers, member service representatives, member service guides, and loan and member service support. The supervisor manages business development regarding consumer loan growth and cross-selling credit union products and services. They also manage a diverse loan portfolio and monitor credit performance to ensure loan and credit quality comply with MCU’s lending policies and procedures, as well as state and federal laws, rules, and regulations. In addition, this role will build and strengthen relationships with members and co-workers, direct and evaluate staff performance, and ensures operations are conducted in accordance with established MCU policies, procedures, guidelines, and audit standards.

Benefits: Montana Credit Union offers a competitive benefit package including health insurance, life and AD&D insurance, 401(k), generous paid time off, holidays, health savings or flex plans, voluntary insurance products. We are a leading employer in Great Falls, offering the best in financial products and services.